Part-Time Collection Call Center Representative - Yogyakarta

Join OTO Group as a Part-Time Collection Call Center Representative in Yogyakarta and play a key role in ensuring smooth financial transactions for our valued customers. This position offers a flexible work schedule, competitive compensation, and the opportunity to grow within a dynamic and innovative company. As a Collection Call Center Representative, you will be the first point of contact for customers with payment-related inquiries, ensuring timely and efficient resolution of issues. Your daily tasks will involve using our in-house CRM system to manage customer interactions, follow up on overdue payments, and provide exceptional customer service.

OTO Group is a leading provider of financial services in Indonesia, with a strong presence in Yogyakarta. We are committed to delivering exceptional customer experiences and maintaining high standards of service. This role is perfect for individuals who are detail-oriented, have excellent communication skills, and are passionate about helping others. With a flexible work schedule, you can balance your professional commitments with personal responsibilities.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and resolve payment-related issues promptly and professionally.
• Follow up on overdue payments and work with customers to establish repayment plans.
• Use our in-house CRM system to manage customer interactions and track payment statuses.
• Provide exceptional customer service by maintaining a friendly and helpful demeanor.
• Collaborate with the finance team to ensure accurate and timely collection of payments.
• Monitor and report on collection metrics to identify areas for improvement.
• Adhere to company policies and procedures related to customer service and collections.
• Participate in training and development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or collections role, preferably in the financial services industry.
• Excellent communication and interpersonal skills, with the ability to handle difficult conversations professionally.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Proficiency in using CRM systems, such as Salesforce or similar platforms.
• Familiarity with Indonesian language and culture, with the ability to communicate effectively with diverse customers.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent. A bachelor's degree in business, finance, or a related field is a plus.
• Flexible work schedule and availability to work part-time hours.

🛠️ Keahlian

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