Field Collection Officer - Mataram (Lombok)

Join Home Credit as a Field Collection Officer in Mataram, Lombok and play a pivotal role in ensuring smooth financial operations by engaging directly with customers. This position offers a unique opportunity to contribute to the financial services industry while enjoying a competitive salary of Rp 4,000,000 - Rp 6,000,000 per month. In this role, you will be responsible for visiting customers to collect payments, resolving payment issues, and maintaining a high level of customer satisfaction.

At Home Credit, we are committed to providing innovative financial solutions to our customers. As a Field Collection Officer, you will be part of a dynamic team dedicated to excellence and integrity. This role is perfect for individuals looking to make a tangible impact in the financial services sector while enjoying the vibrant culture of Mataram, Lombok.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect payments and resolve payment issues.
• Document all customer interactions and payment details using the company's CRM system.
• Collaborate with the collections team to develop and implement effective collection strategies.
• Provide excellent customer service and maintain a high level of customer satisfaction.
• Monitor and report on collection performance metrics.
• Stay updated with company policies and procedures related to collections.
• Participate in team meetings and training sessions.
• Ensure compliance with all relevant regulations and laws.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in collections or a related field.
• Proven track record of successful collections and customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Valid driver's license and reliable transportation.
• Ability to travel extensively within the Mataram area.

🛠️ Keahlian

Lowongan Terkait